Frequently Asked Questions

Q- Do you have stock?

A- Yes, we have stocks of certain items that are not printed, like cups, take-out containers, bagasse boxes, pizza boxes, etc.We support one carton order for any stock items. Contact our sales for more details

Q- Can you offer sample?

A – Yes, we offer free samples of most items, but buyers pay for shipping. ​If you need the samples with your logo print before your order, you will pay extra printing charge cost  $50-150.

Q. What is a shipping port?

A – Normally ports of Changsha, Ningbo, and Shanghai

Q- What’s the payment term?

A-T/T 30% deposit to confirm production order, balance upon receipt of B/L copy.

Q- What’s the MOQ for customization?

A – It depends on the product, size, etc.You can go to our CUSTOMIZED SERVICE for more details.

Q. Do you have the amount of the order?

A- Yes. We request $5000 mixed items each shipment, otherwise we have to surcharge $200 per shipment for small order handling.

Q- What’s the lead time/delivery time?

A – For our regular stock items, we can ship within 2 weeks. ​For private label or off our stock list, production normally takes 40-50 days depending on the product.

Q- Do you offer the design support for private label business?

A – Yes, we have graphic designers who can work with you, but we need to charge for private label design.

Q- How much does it cost to ship to your destination?

A – It depends on the total quantity, volume and weight of your order, and the shipping price changes from week to week. ​You’d better leave your shipping address message to us to quote the estimate freight price for reference.

Q-Can you do LCL shipping?

A- Yes, but normally suggest to palette the goods to ensure the delivery without no damage, and you need to pay extra for palettizing. We always recommend a full container shipment, loaded directly from our warehouse, with no damage.